Frequently Asked Questions
What is your Shipping Policy?
Prints will ship directly from the printer, located in Scotts Valley, CA.
Original Artwork will ship within 5-7 days, via UPS ground, or via a freight company for crated works. In that case, we will establish a delivery time when someone can be available to receive the work.
May I pick Original Artwork up myself to save on shipping?
Originals can be picked up from Jennifer at her studio in Tacoma, WA at a mutually agreeable date/time. Just make sure you select Local Pick-up, which I have available for Washington state addresses.
Let me know if you are planning a trip to the area and want to take advantage of local pick-up, I can make this option available to you as well.
What is your Policy on Returns/Exchanges/Refunds?
PRINT returns/exchanges/damage claims are handled directly by the print vendor.
ORIGINAL ARTWORK: 10 Day Satisfaction Guarantee.
If you are not completely satisfied with your purchase please return for a full refund. No Questions Asked. Return shipping and insurance are at customer's expense. Artwork must be undamaged, insured, and in its original packaging to be accepted. Please take photos of artwork and package before returning. The full amount will be refunded upon receipt of the returned package and quality verification.
If the work is Damaged upon receipt:
If your painting arrives and the box is damaged, please contact me immediately via the website to let me know. Before opening the package, YOU MUST PHOTOGRAPH the damaged package. After taking the photo, you may open the package to see if the work has been damaged (hopefully it is only the box that is damaged and not the artwork) but if the original artwork is damaged, please photograph the damage. NOTE: Every original work of art is photographed before and after it is packaged and before it is sent to you, for insurance purposes.
How can I keep up with your new work?
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